Delivery Information

Delivery options and charges

You choose how your order is delivered at checkout: Royal Mail Tracked 48, Royal Mail Tracked 24, Evri Standard or Evri Next Day. The price of each option is listed above and at checkout, and it is included in your order total before you pay. Delivery is free on every option once your order reaches £30.

When will my order arrive?

• Orders paid before 1pm (UK time) on a working day are dispatched the same day. Later orders, and orders placed at the weekend or on a bank holiday, are dispatched the next working day.

• Royal Mail Tracked 24 and Evri Next Day usually arrive the working day after dispatch. Royal Mail Tracked 48 and Evri Standard usually take 2–3 working days.

• Checkout shows the estimated delivery dates for each option before you pay.

• Deliveries to the Scottish Highlands & Islands and Northern Ireland may take a little longer.

Tracking your order

Every parcel is tracked. When your order is on its way we'll email you its tracking number and a link to follow it on the Royal Mail or Evri website. If you have an account, you'll also find it in My Orders.

Delivery address

We deliver to the address you enter at checkout, so please check it carefully — including the postcode. If you spot a mistake, contact us as soon as possible and we'll update it if your order hasn't been dispatched yet.

Delayed, missing or damaged parcels

Your parcel is our responsibility until it reaches you. If your order hasn't arrived within the expected time, or it arrives damaged, contact us with your order number and we'll put it right — we deal with Royal Mail or Evri, not you. Damaged or incorrect items are covered by our Returns & Refunds policy.

International delivery

We don't currently deliver outside the United Kingdom.

Questions about a delivery? Email support@jwcoffee.co.uk or call 020 7946 0000.